Your order should arrive within 3 working days of dispatch (Standard Parcels items 5 working days).
We provide FREE 2nd class delivery on all games and accessories (consoles and bulky items are sent Royal Mail Standard Parcel service). The price you will pay for the goods is the price in the email confirmation.
Any such loss shall be entirely your responsibility. Subject to clause 9.5, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email.
We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. We reserve the right to correct any errors from time to time. Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to cancel the order and refund payment before shipping if we deem the delivery to be high risk due to a number of factors including (but not limited to) previous loss in post to the same addresss, incomplete address or contact details. Where you order multiple products and not all are in stock, we may send you the products which are available, and will send the remainder of your order as soon as stock comes in. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to Chillout Games.Ī contract for the sale of product(s) you order from us is only created once we have dispatched the order. These terms do not replace our standards of service for Customer Service and Privacy Policy By purchasing games from us, you agree to these terms of sale. Please read the following terms and conditions of sale carefully before ordering products from us.